salon policies
At Silk Salon, we are dedicated to providing an exceptional customer service experience for all our clients. To ensure smooth operations, please review all of our policies below.
Thank you - in advance - for your understanding and cooperation.
booking your appointment
Need to book a Silk Salon service? We’ve got you covered! You can:
use our online platform linked here: https://www.phorest.com/salon/silksalon
call our Client Concierge team at (918) 576-6339 or
swing by the salon in person during operating hours; walk-ins are always welcome based on availability!
With the exception of the Silk Salon Consultation service (which must be paid in full), all salon bookings will require a 50% deposit to secure and confirm the appointment. This deposit will be applied towards your final bill.
If you would like to come in at a time that is already taken, don't hesitate to give the salon a ring! We'll be happy to see if there is a way we can accommodate you as best we can.
Unfortunately, we're not able to reserve or hold time slots. Booking multiple appointments online with the intention of reserving available time slots is prohibited. Doing so will disable your access to our online booking platform for future appointments.
We recommend booking your appointment at least 1–2 weeks in advance to ensure you lock in your desired date and time (we fill up pretty quickly). In general, appointments will be able to be made up to sixty (60) days in advance.
no shows, cancellations & rescheduling
We get it - life happens.
And sometimes that might mean you'll have to cancel or reschedule your appointment. As long as you can let us know at least 48 hours before your scheduled appointment, it's all good!
If something unexpected pops up (and in order to have your deposit be refunded or transferred to a rescheduled appointment), providing us with a forty-eight (48) hour or earlier notice will mean you can receive a deposit refund or have your deposit be transferred to your newly rescheduled appointment. A member of the Silk Salon Team will confirm receipt of your message and adjust your appointment accordingly. Alternatively, you can change the time or date of your appointment using our online platform with a link that will be included in your confirmation email. You will have up to 24 hours to access that online link.
Cancellation or rescheduling requests made with less than 24 hours notice may incur a forfeiture of your deposit payment. In this case, your deposit will not be refunded or be eligible to be applied to your rescheduled appointment booking.
No-shows will be charged the full cost of the missed service. The card on file or the one most recently used to book an appointment will be used to run the charge.
As a courtesy, clients will be allowed one (1) complimentary reschedule or short notice cancellation request every six (6) months.
late arrivals
We allow up to a 15 minute grace period for late arrivals. Arriving later than this may require shortening your service or rescheduling your service entirely for a new date and time. We will shorten your service only if time permits and will adjust your service to fit the remaining time, but full-service charges may still apply.
Frequently arriving more than 15 minutes late for your appointments may result in the forfeiture of your deposit payment, a requirement to pay in full for future bookings or render you ineligible to make appointments using our online booking system.
accepted payments
We accept cash, all major credit cards, and digital payments (e.g., Apple Pay, Android Pay, etc).
Full payment for services rendered is required immediately upon completion of services.
All retail product sales are final, unless specified otherwise.
unrecommended services
Each one of our stylists are trained professionals and will only use products and/or recommend services that are in the best interest of your hair's optimal health.
If you insist on moving forward with an unrecommended service or product, our stylists will only be able to complete your request after you sign a waiver indemnifying us from blame for any undesired results.
We will attempt to fix any issues resulting from performing the unrecommended service or usage of an unrecommended product, but you will be charged at the full rate of service to help correct.
Our stylists are always happy to discuss the process of any service. So please feel free and comfortable to ask any questions before we start your service.
dissatisfaction with service
While we strive to do our best to achieve your desired results, outcomes can vary. If these undesired outcomes can be proven to be due to stylist or staff error, we will provide you a full refund for any deposits or payments made towards that service. If adjustments are needed to remedy the issue further, please notify us within seven (7) days for a complimentary redo (if feasible).
On the other hand, if your dissatisfaction with service is due to any of the following:
failure to disclose any pertinent involving your hair or scalp conditions and/or service history;
moving forward with an unrecommended service (and after submitting a signed copy of an unrecommended service waiver); or
a general dissatisfaction with a selected or agreed-upon hair style or service;
We will not offer any refunds but will be happy to provide feasible adjustments within seven (7) days if we’re able or scheduling allows.
Certain services (such as color or extension services) will require you to provide information through a form before booking. Your honesty and thoroughness in filling this form will ensure a smoother service and mitigate the likelihood of experiencing dissatisfaction with your service.
health & safety
If you’re not feeling well or have a contagious condition, please stay home and focus on feeling better! If you are able to notify the Silk Salon Team of your circumstance, we can work to reschedule your appointment for another date and time. If you’d prefer to be granted a refund for your deposit as a result of your illness, we may require a doctor’s note or verification of your condition to validate your claim.
Inform us of any allergies to products or ingredients before receiving services, if you’re aware of them.
Also, please let us know if you have any special medical conditions that can impact your experience with us. We’re here to make your experience with us as comfortable as possible.
Do note that we hold cleanliness to the highest standard as all of our tools and stations are thoroughly cleaned and sanitized between each client.
pets, children & additional guests
For the safety and comfort of all of our guests, we cannot accommodate pets, babies/small children or non-service-receiving visitors in the salon space.
There are a few exceptions, of course.
Service animals required for medical accommodations and with proper documentation are always allowed.
And you must be 12 years or older to receive services at Silk Salon.
Special note - we will not perform any chemical treatment service (including texturizers, relaxers, brazilian blow outs or hair color application) on any child under the age of 15. Sorry for the inconvenience.
referrals & discounts
Refer a friend and receive $10 off your next service. In order to receive this $10 discount, your friend will have to (1) pay in full for a rendered service and (2) identify themselves as your referral on or before their point-of-sale. This discount can only be redeemed once per friend (the same friend cannot count for multiple referral discounts).
Seasonal promotions and discounts will be announced via our website and social media. If applicable, an official coupon or promotional code may also be provided that can be redeemed on our online platform.
privacy & confidentiality
Your personal information is kept confidential and used solely for appointment management and promotional offers (with your consent).
You can opt in to receive updates about special offers and events or opt out of receiving promotional offers at any time.
behavioral expectations
We strive to create a welcoming atmosphere. Disrespectful or disruptive behavior toward staff or clients will not be tolerated and may result in refusal of service.
We have a zero tolerance policy for any and all harassing or inappropriate comments or behaviors. A display of any such conduct will result in immediate dismissal from the salon and may warrant the involvement of law enforcement.
emergency closures
In case of unexpected closures due to emergencies (e.g., inclement weather), we will notify clients promptly via email, text message and by phone, prioritizing the rebooking of impacted appointments.
Any deposits or payments made will be automatically applied to rescheduled appointments without penalty. If a client will not be available to reschedule their appointment, any deposit paid will be refunded.
photos, videos & social media policy
By booking an appointment with Silk Salon, you consent to the use of photos and videos taken during your service for marketing and social media purposes.
If you prefer not to have your photos or videos shared, please inform any member of the Client Concierge team or your stylist before your service begins. No matter what, we will always ask your permission before recording you or capturing photo/video content of you.
All media captured by Silk Salon remains the property of Silk Salon and may be used in promotional materials, including social media, website, and print advertising.
miscellaneous policies
Gratuities are greatly appreciated but not required. Standard tipping practices start from 15% of the service cost.
Bespoke or experimental services not listed on the menu will require a consultation in order for your stylist to proceed and may incur an additional fee. This fee will be disclosed before services are rendered so that you can agree for your stylist to proceed.
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We appreciate your cooperation in helping us maintain a professional and enjoyable salon experience. If you have any questions about our policies, please don’t hesitate to reach out via email at hello@silksalon.co.
Thank you for choosing Silk Salon!