salon policies
At Silk Salon, we are dedicated to providing an exceptional customer service experience for all our clients. To ensure smooth operations, please review all of our policies below.
Thank you - in advance - for your understanding and cooperation.
booking your appointment
Need to book a Silk Salon service? We’ve got you covered! You can:
use our online platform linked here: https://www.phorest.com/salon/silksalon
call our Client Concierge team at (918) 576-7004
swing by the salon in person during operating hours; walk-ins are always welcome based on availability!
A deposit is required for first time clients. This deposit will be applied towards your final bill.
If you would like to come in at a time that is already taken, don't hesitate to give the salon a ring! We'll be happy to see if there is a way we can accommodate you as best we can.
no shows, cancellations & rescheduling
We get it - life happens.
And sometimes that might mean you'll have to cancel or reschedule your appointment. As long as you can let us know at least 48 hours before your scheduled appointment, it's all good!
If something unexpected pops up (and in order to have your deposit be refunded or transferred to a rescheduled appointment), providing us with a forty-eight (48) hour or earlier notice will mean you can receive a deposit refund or have your deposit be transferred to your newly rescheduled appointment. A member of the Silk Salon Team will confirm receipt of your message and adjust your appointment accordingly. Alternatively, you can change the time or date of your appointment using our online platform with a link that will be included in your confirmation email. You will have up to 24 hours to access that online link.
No-shows will be charged the full cost of the missed service to the card on file.
late arrivals
We allow up to a 15 minute grace period for late arrivals. Arriving later than this may require shortening your service or rescheduling your service entirely for a new date and time. We will shorten your service only if time permits and will adjust your service to fit the remaining time, but full-service charges may still apply.
accepted payments
We accept cash, all major credit cards, and digital payments (e.g., Apple Pay, Android Pay, etc).
Full payment for services rendered is required immediately upon completion of services.
All retail product sales are final, unless specified otherwise.
dissatisfaction with service
While we strive to do our best to achieve your desired results, outcomes can vary. If these undesired outcomes can be proven to be due to stylist or staff error, we will provide you a full refund for any deposits or payments made towards that service. If adjustments are needed to remedy the issue further, please notify us within seven (7) days for a complimentary redo (if feasible).
On the other hand, if your dissatisfaction with service is due to any of the following:
failure to disclose any pertinent involving your hair or scalp conditions and/or service history;
moving forward with an unrecommended service (and after submitting a signed copy of an unrecommended service waiver); or
a general dissatisfaction with a selected or agreed-upon hair style or service;
We will not offer any refunds but will be happy to provide feasible adjustments within seven (7) days if we’re able or scheduling allows.
Certain services (such as color or extension services) will require you to provide information through a form before booking. Your honesty and thoroughness in filling this form will ensure a smoother service and mitigate the likelihood of experiencing dissatisfaction with your service.
health & safety
If you’re not feeling well or have a contagious condition, please stay home and focus on feeling better! If you are able to notify the Silk Salon Team of your circumstance, we can work to reschedule your appointment for another date and time. If you’d prefer to be granted a refund for your deposit as a result of your illness, we may require a doctor’s note or verification of your condition to validate your claim.
Inform us of any allergies to products or ingredients before receiving services, if you’re aware of them.
Also, please let us know if you have any special medical conditions that can impact your experience with us. We’re here to make your experience with us as comfortable as possible.
Do note that we hold cleanliness to the highest standard as all of our tools and stations are thoroughly cleaned and sanitized between each client.
pets, children & additional guests
For the safety and comfort of all of our guests, we cannot accommodate pets, babies/small children or non-service-receiving visitors in the salon space. You must be 12 years or older to receive services at Silk Salon.
privacy & confidentiality
Your personal information is kept confidential and used solely for appointment management and promotional offers (with your consent).
You can opt in to receive updates about special offers and events or opt out of receiving promotional offers at any time.
emergency closures
In case of unexpected closures due to emergencies (e.g., inclement weather), we will notify clients promptly via email, text message or by phone, prioritizing the rebooking of impacted appointments.
Any deposits or payments made will be automatically applied to rescheduled appointments without penalty. If a client will not be available to reschedule their appointment, any deposit paid will be refunded.
photos, videos & social media policy
By booking an appointment with Silk Salon, you consent to the use of photos and videos taken during your service for marketing and social media purposes.
If you prefer not to have your photos or videos shared, please inform any member of the Client Concierge team or your stylist before your service begins. No matter what, we will always ask your permission before recording you or capturing photo/video content of you.
All media captured by Silk Salon remains the property of Silk Salon and may be used in promotional materials, including social media, website, and print advertising.